What are the steps to complete the order?
When selecting the products you wish to purchase, please contact the store representative on WhatsApp using the number provided on the 'Contact Us' page to complete your order.
What shipping options are available?
Our goal is to offer our customers the best shipping options, regardless of where you live. We provide our products to many customers worldwide and ensure that we maintain the highest levels of responsiveness at all times.
The delivery timeline is divided into two parts:
Processing Time refers to the time it takes to verify the order, detail it, perform quality checks, and package it. All orders are sent to our suppliers for dispatch within 24 hours of order placement. Order processing typically takes an additional 2 to 4 days.
Shipping Time refers to the time it takes to ship the items from our warehouses to the destination. International delivery usually takes between 15 to 30 business days. Local delivery typically takes between 7 to 14 business days. Please note that due to unforeseen circumstances, delivery times may occasionally be longer than expected.
Is there free shipping on some orders?
Yes, we offer free shipping for some orders. This depends on the order value and delivery location. You can view details of order shipping and costs on the Shipping Policy page of our website.
How many days do I have to initiate a return?
You have 30 days to initiate a return from the date you received your order. Please visit our Return Policy page for more details on how to process returns and the conditions required.
Are there any items that cannot be returned?
Yes, there are certain items that may not be returnable. These typically include customized or specially made products that have been designed and manufactured according to the customer's specific needs. These items may also include personal use products that cannot be easily resold once used. Please visit the Return Policy page on our website for a specific list of items that can be returned and those that may not be eligible for return
What payment methods do you accept?
We usually accept multiple payment methods to meet different customer needs. Common payment methods we accept include: 1. Credit cards and debit cards, such as Visa and MasterCard. 2. Online payment services such as PayPal. 3. Bank transfer or wire transfers. 4. Cash on delivery (depending on country and region). Please check the Payment Methods page on our website to check the exact options available for your order and country.
Is my payment information secure?
Yes, we prioritize the security of your payment information. We use advanced encryption technologies to protect your payment details and ensure the confidentiality of your financial data. Our payment processing operations comply with global security standards and regulations. We regularly update and improve our security systems to maintain the safety of your information and financial transactions. If you have any questions or concerns regarding the security of your payment information, please don't hesitate to contact our customer service team for more information and guidance.
